Golden Wonders - Frequently Asked Questions

How can I get a catalog?
I'm sorry but we no longer offer a paper catalog. In making our designs as versatile as we can, our product line has expanded to over 225,000 possible combinations. There's just no feasible way to present that type of volume in print. And, as we continue to add roughly 5 new patterns a month, a printed catalog would always be obsolete. Our on-line catalog is intended to provide you detailed, color photographs of all our designs and illustrate the many different ways they can be presented. It also allows us to post new patterns within two weeks of finishing them. You can take a guided tour of the catalog by clicking on the appropriate button at the top of our home page.

How long will it take to get my order?
Our average delivery time is three weeks for sterling or bronze items and four weeks for silver & gold two-tone pieces. We will make every effort to work with you where time is critical, but generally ask that you allow 4-6 weeks as most items will be made after your order is received. Keeping a minimum inventory is a significant factor in our holding prices at a reasonable level!

What can I do to make my order process faster?
Incomplete order forms are the largest cause of delays. On items you request we need catalog number, description, quantity, finish preference (to include which sections you would like goldplated), and your size for bracelets, rings and clothing. We will also need your credit card number, expiration date, and the credit cardholder's address and phone number if different from the person receiving the merchandise. A phone number or email address is also very helpful should we still have a question. Finally, please use commas to indicate separate lines in the shipping address.

I've placed an order (or submitted a question). Why haven't I heard back from you?
We try to confirm every order and/or respond to questions within two days of receipt. That can be difficult though if you are using a remailer or some other device to remain anonymous. A telephone number or valid email address will assure a response. This is particularly important should we have a question about your order.

What is your cutoff for Christmas orders?
Our cutoff dates for Christmas orders can be found here.

Is ordering online safe?
We believe ordering with us is safe, but you are not alone in this concern. In fact, virtually all Internet shoppers worry about the security of their credit card information (The UCLA Internet Report 2001 - "Surveying the Digital Future"). Why is ordering online more worrisome than using a credit card at a department store? Not knowing the merchant is one factor. More important though, is concern that information transmitted electronically could be intercepted by unauthorized individuals.

There are three steps to minimizing your risk. First, deal only with merchants who employ a secure (encrypted) order form. That way your information is safe even in the rare instance when it might end up in someone else's hands. Second, ask what procedures are in place to safeguard your information once the merchant receives it. How many people have access to it? Is it kept on file? Are paper copies shredded? Finally, watch your credit card statements and contact the issuer if unauthorized charges appear. Most credit card companies limit liability in cases of unauthorized use to $50, and some will waive the charge entirely if you notify them promptly.

What payment options do I have?
We accept MasterCard, Visa, personal checks and money orders. We do not process charges on credit card orders until we are ready to ship. If you are sending a check, please plan on a few extra days, as we will hold your order until the check clears.

I don't want to submit my credit card information on-line. Is there any other way I can order?
We employ a secure server (validated by VeriSign) to protect your information, but do understand the concern. You may call in orders between 9 AM and 9 PM Eastern Standard Time, but please be aware that we're often out at shows on Friday afternoons and weekends. Our phone number is (508) 888-5923. Leave a message if you miss us and we'll return your call as soon as possible. Alternatively, you can fax us safely any time at (508) 888-5923.

How safe is my personal information once I submit an order?
We maintain strict guidelines to protect your privacy. We do not share customer information with any other organization, nor will we contact you again except to verify receipt of and satisfaction with your merchandise. Your order and credit card information are maintained in a lock box for one year for the sole purpose of responding should your credit card company question a charge. We will not access those files for any other reason, so require your card information be resubmitted with each order.

What jewelry options are available other than pins and pendants?
Virtually all of our designs can be done in a wide variety of pin and pendant styles. Most can also be made into several different types of bracelet and necklaces. Many come in four earring styles in addition to charms, bookmarks, zipper pulls, tie tacks/tie bars, bolos, key chains, money clips and buckles. You can view examples of all these options in the "Jewelry Options" gallery reachable via link at the bottom of every page.

Can I get one of your designs in 14KT gold?
The vast majority of our designs can be cast in solid 14KT. Gold prices are indicated beside each item.

How much is shipping and handling?
That's a little complicated as it depends on what you are ordering, how many, where you are and how you want it shipped. To make it easier, we've developed a table that allows you to calculate shipping for yourself. You can access the shipping information via the "Order This Item" link next to every piece in the catalog. That link takes you to our secure order form. In the lower, right corner of that form you will find another link to the shipping table. Going that far in no way generates an order, so feel free to check our rates. Generally though, most small items will ship First Class anywhere in the US for $4.50. Priority runs $7.50.

Do you ship outside the United States?
One of the joys of going on-line has been meeting new customers from all over the world. We'll gladly ship to wherever you are.

What guarantee do I have on my purchase?
All jewelry items (except 14KT) may be returned for full refund or exchange (less postage) within two weeks of delivery. We charge a 15% restocking fee on solid gold pieces, as they generally have to be melted down and recast. The Moonshine clothing and mugs carry the same guarantee as long as they haven't been worn or washed. In addition, all metal jewelry items carry a three-year warrantee against defects. Beyond three years we will repair, replace or re-plate jewelry at cost plus postage.

You don't have a T-shirt or mug in my breed. When will it be available?
Unfortunately, we have had to discontinue this product line. We have left only those patterns and sizes listed in the Close Out Section.

Do you offer club/rescue discounts?
Yes, we're happy to do everything we can to help. Rescue fundraisers, show awards and judges gifts all get a 10% discount.

Can my order be engraved?
Most of our designs have a smooth, high polish back that is suitable for engraving. We do not offer that service however, so you will have to find a local engraver to do that for you. Prior to ordering a piece to be engraved, we recommend that you download and print a picture of the pattern and make note if its dimensions. Take both to your engraver to make sure he or she has room to carve what you would like. Also make sure you tell them what metal the piece will be. Most computer-assisted engravers (the majority now) can handle 14KT as long as they can clamp the piece firmly in their machine. Silver is a harder metal though, and some shops are not equipped to work on it.

Do you do custom work?
Occasionally. We would do more if was time available. Right now though we're running about a five-month backlog on carvings we want to add to the line. With that, we try to fit in custom work here and there as we have a few minutes. That means you could be waiting several months. Please do contact us if that would be acceptable. Our carving fee on designs that we can't use elsewhere is $50/hour. That is waived if we add your idea to our line.

Do you wholesale?
We are looking for a limited number of distributors. Our intent is to provide geographic exclusivity to the greatest extent possible, so new distributors will be limited to areas where we are not well represented. That includes specialty shops in most of the US and show vendors in the central US, and in overseas markets with the exception of the UK, The Netherlands, Japan and Korea. If you are interested, please send us an email providing information about your company, where you do business and which of our product lines you would like to try.